FAQs
1. Do you offer international shipping?
Currently, we only offer shipping within Singapore. However, we are looking into expanding our shipping options in the future. Please ensure your delivery address is within Singapore when placing your order.
2. Is shopping on curatedcartsg.com safe?
Yes, it is. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
3. How long does delivery usually take?
Shipping times vary based on your location within Singapore and the selected shipping method.
Generally, orders are processed within 1-2 business days, with delivery taking an additional 2-3 business days.
4. Am I able to pick up my online orders?
Yes! Select shipping and choose self-collect. You will receive an email once your order has been packed.
Self-Collection can be made at:
33 Ubi Avenue 3,
#05-04 Vertex Tower B
Singapore 408868
5. Are your toys safe for children?
Absolutely, safety is our highest priority. We meticulously choose toys from reputable brands that comply with safety standards and regulations. Furthermore, we offer age recommendations for each product to ensure they are appropriate for your child's age group.
6. How can I find out when a product will be restocked?
We frequently restock our core products, but please note that some styles are seasonal and may not be
restocked.
To stay updated, sign up for restock notifications on our website.
Alternatively, you can email us with the product and size you're interested in, and we'll do our best to assist you!
7. How can I contact customer support?
You can reach our customer support team via email at info@curatedcartsg.com or WhatsApp us through the left bottom corner button. We strive to respond to all inquiries promptly and provide exceptional customer service.
8. Can birthday favours be customised?
Yes, birthday favors can be customized to suit your party theme and preferences. You can provide specific details and requirements during the ordering process, and we will work with you to create the perfect favors for your celebration.
9. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.